Be sure both the line cord and the handset cord are plugged in. If they are, plug a working phone into the dead phone's modular wall outlet. If it works, assume the problem is with the dead telephone.

Try plugging the dead phone into a working outlet. If it works there, its cord or modular plug may be making a poor connection with the first modular receptacle.

Switch cords with the working phone, and try again. If it works, replace the cord.

If it doesn't work with a good cord, plugged into a working outlet, the phone is probably defective. Further isolate the problem by substituting the handset from a working phone.

If it works, repair or replace the dead phone's receiver. If it doesn't, repair or replace the entire phone. Be sure the switch hook isn't stuck down or jammed.

• How to Reduce Telephone Interference
• Other Phone Repairs
• Phone Doesn't Ring or Rings Too Quietly
• Phone Rings But Can't Hear the Caller or Can't be Heard
• Portable Telephone Handset Doesn't Work
• Telephone Outlet is Dead
• Telephones are Dead

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