Amazon Home Warranty is not affiliated with the e-commerce company, but it has made a name for itself in the home warranty industry. Deciding whether to purchase a warranty with this provider? Our Amazon Home Warranty review can help you learn more about this popular provider and decide if it’s the best home warranty company for you.
Below, our review team breaks down all of the information you need to know about Amazon Home Warranty.
In this article:
- Amazon Home Warranty: The Highlights
- Coverage Options
- Amazon Home Warranty Cost
- Getting a Quote and Submitting a Claim
- Amazon Home Warranty Reviews
- Final Thoughts
- Top Provider: American Home Shield
- What Are the Benefits of a Home Warranty?
Amazon Home Warranty: The Highlights
Background and Availability
Started in 2009 in Columbus, Ohio, Amazon Home Warranty has quickly spread its services around the country. Amazon now partners with over 40,000 service providers and is available in 45 states, excluding the following:
The pros and cons table below summarizes our opinion of Amazon Home Warranty:
A free quote can be received from Amazon Home Warranty by calling 866-605-8194 or entering a few details on this short form.
We recommend American Home Shield over Amazon Home Warranty because of its greater state availability, five decades of experience in the industry and option to choose your own service fee.
You can get a free quote from AHS by calling this provider at 844-529-9298 or by entering a few details on this short form.
Amazon Home Warranty’s coverage options include a Systems, Appliances and Combo plan. Amazon’s plans cover the major systems and appliances that homeowners need covered, but its Systems and Appliances plans only cover eight items each. The company’s Combo plan covers all 16 of these items, which is a more comprehensive option for homeowners. Amazon Home Warranty offers over 20 optional add-ons, which can be useful for homeowners purchasing the more basic Systems or Appliances plans.
|Plan Name||Covered Items|
|Systems plan||heating system, electrical system, plumbing system, air conditioning system, hot water heater, ductwork, jetted bathtub and garage door openers|
|Appliances plan||dishwasher, refrigerator (with ice maker), oven/range/stove/cooktop, washer and dryer, freezer, trash compactor and microwave ovens|
|Combo plan||Covers the items in the Systems and Appliances plan and also covers your garbage disposal, ceiling fan, instant hot water dispenser, attic fan, ceiling fan, bathroom exhaust fan, doorbell and kitchen fan/exhaust hood|
|Optional add-ons||Includes well pump, pool and spa, septic system and more|
Amazon Home Warranty Cost
There are two types of cost that come with home warranties: a monthly premium and a service fee. Homeowners pay their monthly premium regardless of whether they need service, while a service fee is paid every time a service is requested.
Amazon Home Warranty’s monthly premium costs at least $42 a month for each of its plans, which is on the high end of the home warranty industry. In contrast, its service fee is relatively low at just $75 per service.
The table below shows you the price quotes we received for each of Amazon Home Warranty’s plans, and the cost of this provider’s trade service fee and optional add-ons.
|Systems Plan||$42 per month|
|Appliances Plan||$42 per month|
|Combo Plan||$52 per month|
|Add-ons||Varies between $4.99 and $14.92|
|Trade Service Fee||$72|
Getting a Quote and Submitting a Claim
To get a custom quote from Amazon Home Warranty, you can call the company at 866-605-8194 or enter a few details on the company’s quote form.
Whenever you need service, you must submit a claim with Amazon Home Warranty. You can do so using the company’s online portal or by calling the company. Amazon Home Warranty offers emergency services when systems and appliances need to be repaired very quickly, but a fee may be requested for this type of service.
Amazon Home Warranty responds to claims within 48 hours and offers 24/7 customer service to its members. The company’s quick response time and availability is certainly helpful for homeowners.
Amazon Home Warranty Reviews
Amazon Home Warranty reviews are very positive overall. The company impressively holds a four and a half star rating based on over 600 reviews on its BBB webpage. Here is a summary of what we learned from customers.
Positive customer service experiences
Occasional issues with claims response
You can read a few sample reviews of Amazon Home Warranty that we found below:
“The response time from filing a claim to response is terrible. By the time you get assigned to a service provider, you have to get the problem fixed separately.” — 1-star review submitted on May 19, 2020 by Kimberly via Trustpilot
“Great company indeed. The representatives are professional and respectful. They are offering a very competitive package and excellent customer service. The offer was so good that I signed up for my contract today. Highly recommended.” – 5-star review submitted on May 18, 2020 by Sam via BBB
“Amazon Home Warranty was excellent. I had two minor claims for my air conditioning and sink. Both service repairmen were very prompt and performed excellent work. Thank you Amazon Home Warranty for the excellent service you provided.” – 5-star review submitted on Jan. 21, 2020 by Bill Reynolds via Trustpilot
With its excellent reviews, large number of optional add-ons and great promotional offer, Amazon Home Warranty is among the best home warranty companies in the business. However, we think American Home Shield is the superior provider. We discuss this company in the section below.
To get a custom quote from Amazon Home Warranty, call 866-605-8194 or enter a few details on the company’s quote form. The company is currently offering $75 off and one month free for new customers.
Top Provider: American Home Shield
American Home Shield (AHS) is known for its strong industry reputation and quick claims response. In comparison to Amazon Home Warranty, AHS is available in 49 states, offers more covered items in its plans and responds to claims more quickly. You can read more about this provider in our American Home Shield review.
To get a free quote from AHS, call this provider at 844-529-9298 or enter a few details on this short form.
What Are the Benefits of a Home Warranty?
Maintaining a home requires taking care of a variety of complex, expensive systems and appliances. Unfortunately, paying for repairs and replacements of these items is hard on most homeowners’ budgets. Home warranty owners are able to ease this burden by paying a monthly premium and a service fee each time they need a repair or replacement. Instead of paying potentially thousands of dollars out of pocket, home warranty owners pay about $25 to $60 per month with a service fee between $75 and $125.
Many homeowners mention that their home warranty gives them peace of mind and financial stability when their appliances and systems need repairs or break down. Our review team thinks it is wise for most homeowners to purchase a home warranty because of the high cost of home repairs and the benefits that a home warranty provides.
If you have a very large income or amount of savings, a home warranty may not be needed, but most homeowners cannot afford unexpected repair bills that cost two thousand dollars or more. Our review team studied every major home warranty company thoroughly and ranked them for you — you can see the results of our research in our best home warranties article.