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What You Need To Know About American Home Shield Reviews and Coverage

American Home Shield (AHS) had the unique privilege of founding the home warranty industry nearly 50 years ago. If you’re a homeowner (or soon-to-be), you may be wondering if a plan with this company is worth it. American Home Shield reviews are a good place to start.

Below, our reviews team summarizes the details to save you time as you consider this company for yourself.

In this article:

 

American Home Shield: The Highlights

American Home Shield

Background and Availability

American Home Shield is available across the U.S. in 49 states — all except Alaska. This makes it widely available to American homeowners, which is not always the case with home warranty companies. It offers a number of plans, which we’ll dive into below.

To summarize our research, we’ve outlined the key pros and cons for this company below:

ProsCons
  • Offers a Build-Your-Own plan
  • Available in most states
  • $50 off promotion
  • Choose your service fee
  • Higher monthly pricing than some other companies
  • Large company, which can mean automated phone lines

 

We recommend getting a price estimate if you’re considering AHS. You can call 844-529-9298 or fill out this simple form if you’re interested in learning more.


 

Coverage Options

AHS is known for its Build-Your-Own plan, which allows you to select 10 systems and appliances that you personally want covered. It also offers a Systems plan, an Appliances plan, and a Combo plan.

Our review team likes the fact that American Home Shield’s coverage plans are available in 49 states (all but Alaska) and place no limits on the amount of covered replacements or repairs you can have during the duration of your contract. We also appreciate that AHS’ plans offer lenient maximum payment limits from the company for covered repairs.

The items that American Home Shield covers are detailed in the table below. The company also offers a few optional add-ons for its plans:

  • Well pump
  • Septic pump
  • Pool and spa
  • Guest unit
  • Electronics

Systems PlanAppliances PlanCombo Plan
Refrigerators
Clothes washers
Clothes dryers
Ranges/ovens/cooktops
Dishwashers
Built-in microwave ovens
Trash compactors
Garage door openers
Free-standing ice makers
Built-in food centers
Air conditioning
Heating
Electrical
Plumbing
Water heaters
Garbage disposal
Instant hot/cold water dispensers
Doorbells
Smoke detectors
Ceiling fans
Central vacuums

 


 

Cost

When it comes to home warranties, you can expect two types of costs typically: a service fee and a monthly premium. A monthly premium is paid per month throughout the term of your warranty, while the service fee (a.k.a. deductible) is paid at the time of service.

To give you an idea of how the numbers stack up, our reviews team collected sample quotes from across the industry. We found that American Home Shield’s costs are a bit higher than some other home warranty companies. Ultimately, though, pricing varies by location, home, and more, so it’s best to get a customized quote for yourself.

All in all, we like how much American Home Shield covers, considering the price. AHS gives you the option to choose your own service fee between $75 and $125. People who choose a higher service fee will have a lower monthly payment, while those who choose a lower service fee will have a higher monthly payment.

Below we’ve outlined the sample quotes our team collected:

Plan NameCost
Appliances PlanAbout $49.99 per month
Systems PlanAbout $49.99 per month
Combo PlanAbout $59.99 per month
Build Your Own Plan10 items for $54.99 and for every item over that amount, you pay $2 per month
Optional Add-OnsVaries
Service Fee (All Plans)Between $75 and $125

 


 

American Home Shield Reviews

We found that American Home Shield’s reviews are decent overall. We reviewed customer feedback from a number of sources to get a sense of what your experience could be like. Below we summarized what we found.

The Good:

  • Efficient claims service and fulfillment
  • Professional contractors
  • Positive customer service experiences

The Bad:

  • Occasional unexpected claim denials
  • Replacement items not always of the highest quality
  • Communication issues

A few sample reviews we found on AHS’ BBB and Trustpilot webpages can be read below. Generally, customers appreciate AHS’ quick service and professional contractors. Negative reviews occasionally mentioned communication issues or issues with claim denial.  

“A repair request was placed on May 23, 2020. So far the vendor has not shown up on three scheduled occasions. I’ve been on hold for 28 minutes and waiting…” — 1-star review submitted on June 2, 2020 by Fran Heckrotte, Trustpilot

“AHS is by a wide margin the best home warranty experience on the market. We have tried almost all of the warranty options out there with varying levels of success. AHS has been much easier to deal with, responds the quickest to claims, communicates the most frequently and resolves our issues most completely. — 5-star review submitted on May 29, 2020 by Alexander L., BBB

 


 

Getting a Quote and Submitting a Claim

To get a custom quote from American Home Shield, you can call 844-529-9298 or fill out this simple form.

Whenever your home needs a repair, you will need to submit a claim. Here is the way to do so. You can submit a claim online using their My Account portal. From there, you’ll select the item that needs service, pay your service fee, and then will get a confirmation.

 


 

Final Thoughts

American Home Shield lives up to its reputation as the market leader of the home warranty industry with its comprehensive coverage plans, reasonable cost and quick claims process.

A disadvantage that AHS has is that it is not one of the cheapest home warranty companies. Nonetheless, the company offers a home warranty that is arguably the best in the industry.

If you’re interested in American Home Shield, we recommend that you get a custom price quote so that you can evaluate the company’s offerings for yourself. Call 844-529-9298 or fill out this simple form to get started.

 


 

What Are the Benefits of a Home Warranty?

Long-time homeowners know that maintaining a home is not cheap. The proper functioning of a home requires a large variety of complex, expensive systems and appliances. These home systems and appliances need occasional repairs and will eventually break down completely.

Unfortunately, paying for repairs and replacements of these items is hard on most homeowners’ budgets. When you own a home warranty, you don’t have to worry about paying these costs out of pocket. Instead, you pay a monthly premium and a service fee whenever you need a repair or replacement. Home warranties usually cost about $25 to $60 per month with a service fee between $75 and $125. 

Many homeowners like having a home warranty because it gives them peace of mind throughout the life of their home and also helps them remain financially stable when their home needs significant repairs. 

 


 

Frequently Asked Questions

Which is better, American Home Shield or Choice Home Warranty?

This will depend on your specific needs for your home. Both of these providers are among the best in the industry and have different strengths and weaknesses. Overall, our review team rated American Home Shield as the superior provider to Choice Home Warranty.

Which home warranty is best?

Finding the best home warranty means finding the one that meets your needs most closely. Our review team compiled a list of the best home warranty companies for you to consider.