As the founder of the home warranty industry, American Home Shield (AHS) has been a major name for almost 50 years. If you’re a homeowner (or soon-to-be), you may be wondering if it’s the best home warranty company for you. This American Home Shield review is a good place to start.
Below, our reviews team summarizes the details to save you time as you consider this company for yourself.
In this article:
- American Home Shield: The Highlights
- Coverage Options
- Getting a Quote and Submitting a Claim
- American Home Shield Reviews
- Final Thoughts
- What Are the Benefits of a Home Warranty?
- Frequently Asked Questions
American Home Shield: The Highlights
Background and Availability
American Home Shield is available across the U.S. in 49 states — all except Alaska. This makes it widely available to American homeowners, which is not always the case with home warranty companies. It offers a number of plans, which we’ll dive into below.
To summarize our research, we’ve outlined the key pros and cons for this company below:
AHS offers a Systems plan, an Appliances plan, and a Combo plan. The Combo plan covers all items included in the first two plans.
Our review team likes the fact that American Home Shield’s coverage plans are available in 49 states (all but Alaska) and place no limits on the amount of covered replacements or repairs you can have during the duration of your contract. We also appreciate that AHS’ plans offer lenient maximum payment limits from the company for covered repairs.
The items that American Home Shield covers are detailed in the table below. The company also offers a few optional add-ons for its plans:
- Well pump
- Septic pump
- Pool and spa
- Guest unit
|Systems Plan||Appliances Plan||Combo Plan|
|Built-in microwave ovens||✔||✔|
|Garage door openers||✔||✔|
|Free-standing ice makers||✔||✔|
|Built-in food centers||✔||✔|
|Instant hot/cold water dispensers||✔||✔|
When it comes to home warranties, you typically can expect two types of costs: a service fee and a monthly premium. A monthly premium is paid per month throughout the term of your warranty, while the service fee (a.k.a. deductible) is paid at the time of service.
To give you an idea of how the numbers stack up, our reviews team collected sample quotes from across the industry. We found that American Home Shield’s costs are a bit higher than some other home warranty companies. Ultimately, though, pricing varies by location, home, and more, so it’s best to get a customized quote for yourself.
All in all, we like how much American Home Shield covers, considering the price. AHS gives you the option to choose your own service fee between $75 and $125. People who choose a higher service fee will have a lower monthly payment, while those who choose a lower service fee will have a higher monthly payment.
Below we’ve outlined the sample quotes our team collected:
|Appliances Plan||About $49.99 per month|
|Systems Plan||About $49.99 per month|
|Combo Plan||About $59.99 per month|
|Service Fee (All Plans)||Between $75 and $125|
American Home Shield Reviews
We found that American Home Shield reviews on third-party websites are decent overall. We reviewed customer feedback from a number of sources to get a sense of what your experience could be like. Below we summarized what we found.
- Efficient claims service and fulfillment
- Professional contractors
- Positive customer service experiences
- Occasional unexpected claim denials
- Replacement items not always of the highest quality
- Communication issues
A few American Home Shield reviews we found on AHS’ BBB and Trustpilot webpages can be read below. Generally, customers appreciate AHS’ quick service and professional contractors. Negative reviews occasionally mentioned communication issues or issues with claim denial.
“A repair request was placed on May 23, 2020. So far the vendor has not shown up on three scheduled occasions. I’ve been on hold for 28 minutes and waiting…” — 1-star review submitted on June 2, 2020 by Fran Heckrotte, Trustpilot
“AHS is by a wide margin the best home warranty experience on the market. We have tried almost all of the warranty options out there with varying levels of success. AHS has been much easier to deal with, responds the quickest to claims, communicates the most frequently and resolves our issues most completely. — 5-star review submitted on May 29, 2020 by Alexander L., BBB
Getting a Quote and Submitting a Claim
Whenever your home needs a repair, you will need to submit a claim. Here is the way to do so. You can submit a claim online using their My Account portal. From there, you’ll select the item that needs service, pay your service fee, and then will get a confirmation.
In our review of American Home Shield, we concluded that the company has a strong reputation as the market leader of the home warranty industry with its comprehensive coverage plans, reasonable cost and quick claims process.
A disadvantage that AHS has is that it is not one of the cheapest home warranty companies. Nonetheless, the company offers a home warranty that is arguably the best in the industry.
If you’re interested in American Home Shield, we recommend that you get a custom price quote so that you can evaluate the company’s offerings for yourself. Call 844-529-9298 or fill out this simple form to get started.
What Are the Benefits of a Home Warranty?
Long-time homeowners know that maintaining a home is not cheap. The proper functioning of a home requires a large variety of complex, expensive systems and appliances. These home systems and appliances need occasional repairs and will eventually break down completely.
Unfortunately, paying for repairs and replacements of these items is hard on most homeowners’ budgets. When you own a home warranty, you don’t have to worry about paying these costs out of pocket. Instead, you pay a monthly premium and a service fee whenever you need a repair or replacement. Home warranties usually cost about $25 to $60 per month with a service fee between $75 and $125.
Many homeowners like having a home warranty because it gives them peace of mind throughout the life of their home and also helps them remain financially stable when their home needs significant repairs.
Frequently Asked Questions
Which is better, American Home Shield or Choice Home Warranty?
This will depend on your specific needs for your home. Both of these providers are among the best in the industry and have different strengths and weaknesses. Overall, our review team rated American Home Shield as the superior provider to Choice Home Warranty.
Is American Home Shield worth the money?
Homeowners seeking a home warranty company with an efficient claims process and reasonable coverage caps will likely find that American Home Shield is worth the money.
Which home warranty is best?
Finding the best home warranty means finding the one that meets your needs most closely. Our review team compiled a list of the best home warranty companies for you to consider.